Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Basic and Shipping Information:

How do I know my order is confirmed?

You will receive an email & SMS confirmation when you’ve successfully placed your order. You will also get a confirmation call from our customer care executive. After the order is picked from our courier partner you will get your order tracking information from the ‘My Orders’ section on your Wowfas account.

What are delivery charges?

We do not charge any delivery fee from you.

What is the estimated delivery time?

Delivery time of products range from 5-10 days from the day of order confirmation.

How can I track my order?

You can track the order status from the ‘My Orders’ section on your Wowfas account. Once our courier partner picks your order from the seller, you will get a tracking link via sms & email. You can track your order via that link.

Do You Ship Internationally?

At the moment, no. Right now, we are shipping products across India only. We are planning to cater to a global audience very soon.

Return and Refund:

How do I return something to you?

After successful product delivery, you will get the return option in your order dashboard for the return period. During the return period, you can easily place a return request if the product does not meet your expectations. For more details visit the ‘Returns and Cancellations’ page on our website.

When will I receive my refund?

Once we receive your returned item, we will do the necessary quality checks. Once that is done, we will initiate your refund. You will receive your amount within 1-10 business days.

Do you refund delivery charges if I return a product?

Yes, the total amount you spent on an order will be refunded to you. Your net total spend on a returned item will be zero.

My refund is incorrect, what should I do?

You can always reach out to our customer service team and raise a ticket. The issue will be resolved in 1-7 business days.

What is your international return policy?

Currently we do not ship items outside India. Once we start that soon, we will come up with appropriate measures for the same.